- In case one of the products we sent you is not satisfied, we can change it for you within 15 days of receipt.
- To make the change you will need to send us the product in the condition you received it, unused in the same hard box, accompanied by the purchase document with ACS Courier and inform us (by phone or email) with which other product you would like to replace it for you.
- There is a possibility to make the change from our store 21 OMONIA SQUARE ATHENS.
- In case the change is made by shipment from a transport company, the customer is charged with the shipping costs of the return, plus the shipping costs of the shipment.
For the calculation of the time of 15 days, the delivery date of the product that you ordered in your original order is valid and it cannot be extended with successive changes.
- Changes are not made to specially ordered contact lenses, such as astigmatic, multifocal and colored ones with degrees of myopia and no refund
- Changes are not made to sunglasses or sight frames that were not immediately available but were made to order and provided they do not show any defect.
- Changes are not made to products that have been specially ordered by the manufacturer, following your order and in these cases no refunds.